If your monthly average is $10,001-50,000, the monthly price for QuickBooks Live is $300.If your monthly average is $0-10,000 per month, the monthly price for QuickBooks Live is $200.Your business’s average monthly expenses and associated subscription pricing may be reassessed at Intuit’s sole discretion. After the first month, you’ll be charged monthly at the then-current monthly fee based on your average monthly expenses over the previous 3 months, unless you cancel. Following a 30 day period after signup, the ongoing Live Bookkeeping service is available in 3 different pricing tiers, depending on your company’s average monthly expenses over a period of 3 consecutive months. Cleanup is charged as a $500 fee at the start of service. QuickBooks Live Cleanup is required for Live Monthly Bookkeeping. QuickBooks Live Monthly Bookkeeping pricing tiers: Live Bookkeeping is available to QuickBooks Online subscribers and is sold separately. Live Bookkeepers aren’t responsible for errors resulting from incorrect information that you provide, or if you re-open the books by overriding closure after a Live Bookkeeper completes the month-end closure. You’ll need to provide QuickBooks with a receipt for the transaction in question, correspondence from your outside tax accountant, or a document stating the balance of the account if an account balance is in question. If you invoke the guarantee, QuickBooks will conduct an evaluation of the Live Bookkeeper’s work. An “error” is: a) a transaction that has been incorrectly categorized to the wrong account b) an account balance in QuickBooks that doesn’t match the actual account balance or c) improper transactions which can’t be supported by documentation (including client responses and client meeting notes). If your Live Bookkeeper makes an error that requires you to re-open your books for any month, we’ll correct the error in your books for the month that the error occurred at no additional charge.Įligible errors include only those made by a Live Bookkeeper.
#QUICKBOOKS ONLINE SUPPORT FULL#
Anytime I had to call over there I dreaded that shit and I called them on their attitude every time.Accurate Books Guarantee: At your request, QuickBooks will conduct a full evaluation of your bookkeeper’s work.
I got out while I still could.Īlso, fuck QBO support. After working there for 2.5 years they started "upskilling" all the agents, which meant we answered for more than 1 Department, with no raise. Instead of having trainers actually teach helpful knowledge to do the job, we are forced to watch slideshows & take glitchyy "tests" that it doesn't matter if we pass, we got 2 weeks with direct help while we're on the phone, beyond that we're basically on our own winging it (which is totally someone you want helping you with your taxes). They know that for that 1 person fired there's 10 more willing to take their place. The site I was at is in a small town where there's very little good paying jobs for people who only have HS diplomas or less, so they offer a few bucks above minimum wage. If you don't know someone you're more than likely going to stay at entry level for the rest of the time you're there, so morale stays low. Don't even get me started on the affairs/sexual harassment you're exposed to.
Anything I ever learned working for QBES support I learned the hard way, at a customer's expense. Agents are pressured to keep their stats above goal all while hoping they know enough to make it through general phone calls on a daily basis. If these people get paid for this, what it is it’s waaaaaay too much.īecause the training is shit & the call centers Intuit has contracted to do the tech support have such a high turnover rate, they don't care. “Actually no one is around in the back end team right now, can we get back to you by email?” It may take a while so i can respond via email” I said “no, I’m able to stay in the chat, it’s okay, usually I don’t get a response via email and the next person I chat with knows little to nothing about my issue so since we’ve already spent so much time on it let’s just keep going.” he then responded with the cut and paste “great, is there anything else I can help you with today?” So I reiterated “no there must be confusion, im going to stay on the chat,” he says “okay, this one is beyond my power, let me connect with the back end team.” I respond “Sure thing.” Literally a minute later “Okay, is there anything else I can help you with today?”įFS! I had to ask if he’s actually reading me responses and I said “I can wait to hear back from the back end team in the chat with you,” his response. Had a fellow “help” me for two hours (the usual amount of time for them to give me incorrect answers to a seemingly simple question ) and toward the end he said, “let me take a moment and get back to you. Posted a similar question a month or so ago.
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